FAQS

From time to time, we have online offers that are redeemable by entering a promo code.

To redeem an online offer, enter your promo code into the promo code box and click apply, which you will find on the My Bag or Checkout page. If the promo code you are entering is not working, please check that it is still valid and not out of date. If the promo code has dashes in-between the alphanumeric characters, please make sure you enter it in.

A wishlist is a place to save all your favourite Suzanne Grae products, and share them with your friends and family.

To create a wishlist, you need to have created an account and be logged in. Next to every product in our online store you’ll see an ‘Add to Wishlist’ button which you can use to add the item to your wishlist. To access your wishlist, click the link at the top of the site or within your ‘My Account’.

Please note that the items in your wishlist are not automatically added to your shopping bag. To purchase items in your wishlist, click the ‘Add to Bag’ button next to the item.

You can share your wishlist with friends and family. You can also print your wishlist and use it as a convenient shopping list next time you’re in-store!

If you’re having trouble signing in with your email address or password, please check you’re using the same email address and password you used when you created your account.

If you can’t remember your password, please click the ‘Forgotten Password’ link. An email will be sent to you with instructions on how to change your password.

You can also change your password, email address or any other details by logging in to your account.

We aim to have our full range available online. However, from time to time items may sell out or the item you’re interested in may not be available online. 

Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up quickly! However, if the item you are after has sold out online and you are in Australia, please visit or contact your local store to see if the item is still in-stock.

To find your nearest store visit the Suzanne Grae store locator. You can also contact us at online@cs.suzannegrae.com.au with the style number (eg: 12755, Basic Stripe Tee), colour (Apple) and size (Small), and we’ll try to locate one for you. 

Sorry, Lay-bys are not available online; you will need to visit your local Suzanne Grae store to Lay-by product. However, we do offer Afterpay online.

Yes, we can hold items for a maximum of two days in-store, with the exception of items on sale, In-store only

Unfortunately we are unable to hold stock in our online store.

Yes you sure can, at the checkout you must indicate the order is a gift by checking the box provided. Enter the gift recipient’s address as the shipping details and the billing details as your own address, so the invoice will be sent to you. If you want you may also send them a message to go with your gift by entering it into the text field at checkout. Your gift message will be sent with the parcel.

Yes, we do offer lay-by in-store, but lay-by is not available online. Lay-by items are held for four weeks with payments to be made every two weeks. When you put an item on lay-by, a 20% deposit is required, plus an administrative non-refundable fee of $1.50 which is added to the purchase price. 

A fortnightly payment is required during the lay-by period. All lay-bys have a cancellation fee of $5.00 which will be deducted from monies paid on the original deposit. 

You can view our stores here 

We aim to have the same prices online, as in store. However from time to time there may be special offers that are not available in-store and vice versa. To make sure you don’t miss out on our online specials, create an account so we can let you know about special offers and sales. 

No, you don’t need to create an account to shop with us. You can make a purchase using our Guest Checkout.

However, by creating an online account at suzannegrae.com.au you’ll have access to the following features:

• A fast, easy checkout (because your details will be stored in our system already)
• Order status (check the status of any current orders)
• Past order history (just in case you need to check what you’ve already purchased)
• Wishlist creator (so you can save and view your favourite items)
• Store alternate postal addresses (for shipping to other family members or friends)
• Receive the Suzanne Grae newsletter (we’ll keep you in the know about exclusive offers and sales)