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SHIPPING & DELIVERY
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Please see below for the cut-off dates for Mother's Day.

 

State Express Delivery 1 - 3 days  
  Cut-off - Order before Delivery By
VIC/NSW Wednesday May 8, 2024 10AM Friday May 10, 2024
QLD/NT/TAS/WA Tuesday May 7, 2024 10AM Friday May 10, 2024
     

Express Shipping is by Australia Post and the delivery timeframes exclude any processing time at our facilities.


All orders are shipped from Melbourne, Australia.


Once you place your order, please allow 1-3 business days for it to be processed before shipment (excluding weekends & public holidays)


Tracking details will be emailed to you within 24 hours of shipment from Australia Post.


During any public holidays or peak promotional times on our website, the processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

 

For more information on Australia Post's timeframes, you may wish to visit their website.

 

Please note: All Suzanne Grae orders have authority to leave in a safe place. You are also welcome to have your order diverted to a Post Office or another address once it has been dispatched via your MyPost account.

 

Yes, your order can be tracked. On the day your order is despatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

You can track your order anytime at auspost.com.au/track/ using the tracking number supplied in your Order Confirmation email. 

 

As soon as your order has been dispatched we’ll send you a confirmation email with a tracking code. If you haven’t received this email within 10 days of placing your order, please send an email to  online@cs.suzannegrae.com.au

 

 
AUSTRALIA AND NEW ZEALAND ORDERS

Delivery within Australia we offer free shipping when you spend over $80 AUD after any promotions or discount codes/vouchers are applied. Orders under $80 AUD is a flat rate of $12.95 AUD.

Delivery to New Zealand is free for orders over $80 and $30 for orders under $80.

INTERNATIONAL ORDERS

For International Delivery we charge a flat rate of $30 AUD.

 

 

Yes, we can deliver to your home or work address.

If you would like your order to be delivered to your workplace, please enter the company name at checkout as well as any delivery instructions to help the driver locate your home or office

All Suzanne Grae orders have authority to leave in a safe place. You are also welcome to have your order diverted to a Post Office or another address once it has been dispatched via your MyPost account.

 

You will receive confirmation that your order has been delivered from Australia Post.  

 

 

 

Suzanne Grae ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders.

For International Delivery we charge a flat rate of $30 AUD.

Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

 

During any public holidays or peak promotional times on our website, processing time of orders can take slightly longer & we kindly request your patience during these busy periods.

Suzanne Grae ships to New Zealand and we use Australia Post Express Courier International trackable service.

Delivery to New Zealand is free for orders over $100 (after any promo codes or promotional discounts have been applied) and $30 for orders under $100.

Please note: we do not deliver to New Zealand PO BOX addresses. All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

 

Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. For information on Duty charges to New Zealand, please visit whatsmyduty.org.nz

For International delivery, you should receive your order within 10 business days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.

 

During any public holidays or peak promotional times on our website, processing time of orders can take slightly longer & we kindly request your patience during these busy periods.