FAQS

Shopping with Suzanne Grae just got more convenient. If you live or work near a participating Suzanne Grae store, Click & Collect lets you order online and pick up your order in-store. Plus, it’s free for orders over $30. Simply select Click & Collect at checkout and wait for an email confirming your order is ready to collect.

Simply place your order online and select Click & Collect. Once you receive the ‘Ready for Collection’ email, you may head to your nominated store to collect your order.

• Minimum spend of $30 after any promotion or discount codes applies to all Click & Collect orders. 

• Ensure you bring your ‘Ready for Collection’ email with a valid photo ID.

* Valid Photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card, Police, Government or Armed Services identification card.

Once you’ve placed your order, it cannot be changed or cancelled, as it will already be sent to the store for picking. You’ll still need to collect your order and can make any changes while in store. If your order is not collected within 14 days, it will automatically be refunded back to your original payment method.

You will receive an email when your order is ready to collect in 1-2 Business Days after order placement. If you do not receive an email advising your order is ready for collection within this timeframe, please check your junk folder.  If you have not received your ‘Ready for Collection’ email after 2 Business days, please contact our Customer Support team at online@cs.suzannegrae.com.au

You can simply return to your nearest store if you have changed your mind about your Click & Collect purchase, within 30 days from the date of collection.

Items must be unworn and in their original condition with labels/tickets attached.For hygiene reasons earrings, cosmetics, lingerie, hosiery, and swimwear, cannot be returned.

For in store returns, provide your order confirmation. See full Returns Policy.

If you do not return the products within 30 days of purchase or you don’t have the original Suzanne Grae tax invoice, Suzanne Grae may refuse to refund. (Note: Gift Cards are not refundable under any circumstances)

You will receive an email when your order is ready to collect in 1-2 Business Days. If you do not receive an email advising your order is ready for collection within this timeframe, please check your junk folder. You can also check the status of your order by logging into your account.  

Click & Collect is available in all stores.

During peak periods, Click & Collect may be unavailable and will not appear as an option on the product page or checkout.

Yes, a minimum spend of $30 after any promotion or discount codes applies to each order.

You’ll need to bring a copy of your Click & Collect confirmation email or ready for collection email (printed or on your mobile), along with your ID (i.e.drivers licence, passport, or photo identification). 

Orders can be collected from your nominated store during business hours. Please refer to Store Locator for store operating hours.

On the occasion that an item you’ve ordered is out of stock in your nominated store, a team member from our Customer Support team will get in touch with you by email, to organise a refund for your order back to your original payment method. 

We cannot process payments for Click & Collect orders in store.

You’ll need to collect your order within 14 days from when you receive your ‘Ready for Collection’ email. If your order is not collected within 14 days, your order will be cancelled, and refunded back to the original payment method.

If the Click & Collect option is unavailable online, the item is not readily stocked in store and can’t be purchased online for collection. Alternatively, you can place an order online and get it delivered to your home.

Simply head to your nominated store with your ‘Ready for Collection’ email & valid photo ID & one of our team members will have your order ready to go.

1. Click & Collect is available on orders over $30 after any promotion or discount codes have been applied. 

2. Click & Collect is available at select Suzanne Grae stores. 

3. Click & Collect orders incorporate the same Terms as any other order placed on the Website (where relevant).

4. Click & Collect service is currently in a trial period and may be paused or ceased at any time. If your order has been impacted, you will be notified by our Customer Support team.

5. Please keep in mind that orders made during sales events or public holidays (for example Christmas or Boxing Day Sales) may experience delays. 

6. Please note, we are not able to partially fulfill orders at this stage. If an item in your order is unavailable from your selected store, your order will be cancelled, and refunded to your original payment method. 

7. Products ordered via Click & Collect service are generally available for collection within 1 to 2 business days from when the Click & Collect order was placed (excluding weekends & public holidays). 

8. Products ordered via Click & Collect cannot be changed to a different delivery method once the order has been placed.  

9. When your order is ready for collection, we'll send you an email to let you know it's time to head to your selected store. Remember to bring a copy of the email and valid photo ID with you. You will need to wait for your ready for collection email prior to heading into store. 

10. Click & Collect orders will be available for 14 days from the day your order is ready for collection. If uncollected after 14 days, your order will be cancelled, and refunded to your original payment method. Please allow 2-7 business days for the funds to be available in your account. 

11. You may nominate someone to collect your order on your behalf. They will need to present a copy of the order confirmation email, along with their valid photo ID and your contact details before the order can be collected from store. 

12. Title and risk in products pass to you on collection. You or your representative will be responsible for any damage or loss of items after your Click & Collect order has been collected.