FAQS

Please note that Afterpay is currently only available for online purchases within Australia online at suzannegrae.com.au. You must have an Australian credit card or debit card and address for billing and delivery.

All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

Afterpay currently accepts MasterCard and Visa credit and debit cards issued in Australia. Unfortunately Afterpay does not accept AMEX or any prepaid cards or foreign debit/credit cards.

Afterpay available with no minimum spend on all Australia orders.

For any queries about Afterpay, including payments, declined orders, or your Afterpay account, please email info@afterpay.com.au.

For more information about Afterpay, please visit the website here. 

For each payment that is missed, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here. 

If you are going to have any issues with upcoming payment instalment please contact Afterpay in advance for assistance.

Your order will be shipped in line with standard shipping times. Read more about our delivery options here.

At the checkout, simply select Afterpay as your payment option once you have added product to your shopping bag. You will be redirected to the Afterpay website to process your order. Afterpay available with no minimum spend on all Australian orders.

Register or login into Afterpay to confirm your order.

Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

You will then be redirected back to our website to receive your order success confirmation. 

Each order is subject to Afterpay's credit assessment.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your nominated debit or credit card every fortnight. To find out more, please visit the Afterpay website here. 

1. An Australian debit or credit card
2. To be over 18 years of age
3. To live in Australia
4. Set up an account on the Afterpay website here or at the Online checkout. Your application will be subject to Afterpay’s credit checks.
5. Afterpay available with no minimum spend. 

Unfortunately, vouchers/promo Codes are non-refundable, so please choose your items carefully when redeeming a voucher/promo code on your order.

For online orders, the discount amount is proportionately applied across each item purchased. The final amount refunded represents the original purchase price less the apportioned discount amount.

We cannot accept phone payments for online purchases. 

All prices are in Australia dollars (AUD) and you will be charged in Australian dollars.

For international orders please note you may be charged an additional international transaction fee by your credit card provider which may be shown separately or together on your statement.

Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card, and try again.

If the problem persists, you can contact your bank for details of why the payment was declined. 

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through.

If you’re still unsure, please contact your bank for further information.

We accept the following payment methods online:

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay
• Suzanne Grae Gift Cards

Unfortunately, we do not accept Diners Club, cheques, or money orders.